Here at New Hope Soap, LLC, we make your personalized gift-giving experience simple, fast, and perfect – we guarantee it!  We inspect every item for quality and accuracy before it ships to you or the special recipient.

We guarantee our personalized gifts will be free of product defects.  If there is a quality issue with your order, you may contact us for further action at orders@newhopesoap.com.  Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.  All refunds and exchanges must be made within 30 days of receipt.

We want to make sure your order is made just the way you expect it!  We know that sometimes mistakes are made so please be sure to review your personalization information before submitting your order.  Please be sure to check spelling, dates and names carefully, as everything is personalized as it is submitted in the order.  You are always welcome to email us at orders@newhopesoap.com if you have any questions about your personalization before placing your order.  Please also consult our Monogram Etiquette page for help on common personalization etiquette.  Unfortunately, we are not able to accept cancellations or changes to orders once they are place, as they are immediately sent into production.